Privacy Policy
Last updated: September 2026
The Kitchen Pendant Company respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your personal data when you visit our website, contact us or place an order.
Information We Collect
We may collect personal information that you provide directly to us, including:
your name
billing and delivery address
email address
telephone number
order and purchase information
payment and transaction information
correspondence you send to us
information provided when signing up to marketing communications
We may also automatically collect information about how you use our website, such as:
IP address
browser type
device and network information
pages visited
links clicked
searches performed
scrolling and browsing activity
the date and time of visits
the website or source that referred you to us
Squarespace may process information such as browser, network, device and website activity data to provide website analytics and operate the site.
How We Use Your Information
We may use your personal information to:
process and fulfil your orders
arrange delivery and provide tracking information
communicate with you about your order
respond to customer service enquiries
process returns, refunds and cancellations
prevent fraud and protect our website and customers
manage and improve our website
understand how customers use our website
measure advertising and marketing performance
send marketing communications where you have chosen to receive them
comply with legal, accounting and regulatory obligations
We only use personal information where we have a lawful basis to do so, including where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests or where you have given consent.
Orders and Payments
When you place an order, we collect the information necessary to process and fulfil your purchase.
Payment information is processed through the payment providers available on our website. We do not normally receive or store your full payment card details ourselves.
Your information may be shared with payment processors, fraud-prevention providers, delivery companies and other service providers where this is necessary to complete your order.
Delivery
We may share your name, delivery address, contact details and relevant order information with courier or delivery providers so that your order can be delivered and you can receive delivery updates.
Squarespace
Our website is hosted and operated using Squarespace.
Squarespace processes certain visitor and customer information on our behalf in order to host the website, provide ecommerce functionality, operate analytics and securely deliver the website.
Squarespace may collect information about your browser, network, device, IP address and how you interact with the website.
Website Analytics
We may use Squarespace Analytics and Google Analytics to understand how visitors use our website.
Analytics tools may collect information including:
pages visited
time spent on the website
links and buttons clicked
device and browser information
approximate location
referral source
interactions with our website
We use this information to improve our website, understand customer behaviour and measure website performance.
Where required, analytics cookies are only used after you have provided consent through our cookie banner. Squarespace supports communicating consent choices to Google through Google Consent Mode when Google Analytics is connected.
Google Advertising
We may use Google Ads and related Google services to advertise our products and measure the effectiveness of our advertising.
Google may use cookies and similar technologies to help measure whether visitors who interact with an advertisement later take an action on our website, such as viewing a product or completing a purchase.
Google may also use information such as IP address, browser information and advertising identifiers for advertising measurement and, depending on your settings and consent choices, personalised advertising. Google states that advertising cookies may be used for campaign measurement, conversion tracking and remarketing.
Where consent is legally required, these technologies will only be used after you have chosen to accept the relevant cookies.
You can manage your cookie choices using the Cookie Preferences option available on our website.
Marketing Communications
If you choose to subscribe to our mailing list, we may use your email address to send you news, product updates, offers and other marketing communications.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
We will not send marketing communications where consent or another lawful basis is required unless that requirement has been met.
Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to function correctly, while others may be used for analytics, performance or advertising purposes.
You can find more information about the cookies we use and how to manage your preferences in our Cookie Policy.
You can also change your choices at any time using the Cookie Preferences option on our website.
Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business, including:
Squarespace
payment providers
delivery and courier companies
Google, including Google Analytics and Google Ads
email and marketing service providers
IT and website service providers
professional advisers
fraud-prevention and security providers
regulatory, legal or law-enforcement authorities where required by law
We only share information where it is necessary and appropriate for the purpose for which it was collected.
International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with applicable data-protection laws.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax and regulatory requirements.
Order and transaction records may need to be retained for a number of years to comply with legal and financial obligations.
Marketing information is retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.
Your Data Protection Rights
Under UK data-protection law, you may have rights including the right to:
request access to your personal information
request correction of inaccurate information
request deletion of your personal information in certain circumstances
request restriction of processing
object to certain uses of your personal information
request the transfer of your personal information in certain circumstances
withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Security
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or the third-party services we use.
Any updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us through our Contact Us page or by email at:
hello@kitchenpendantcompany.co.uk